Shipping policy

Shipping Policy

Last Updated: August 2026

Store Operator Information

Owner Name: ANTHONY WALTON

Email: label-76ward@icloud.com

Phone: 2152877278

Address: 5615 BROOMALL STREET, PHILADELPHIA, PA 19143, United States

This Shipping Policy exclusively governs all orders for premium vases, decorative flower vases, ceramic vases, glass vases, and home decoration vessel products purchased on this Shopify store. It standardizes fragile luxury item processing, professional shockproof packaging, fragile goods transit protection, shipping fee rules, delivery timelines, tracking services, domestic/international shipping terms, and damage claim regulations. By completing checkout and placing an order, customers confirm that they have read, understood, and fully accepted all shipping terms. This policy works in conjunction with our Returns & Refunds Policy and Legal Notice to regulate all store transactions.

1. Order Processing & Professional Fragile Packaging

All premium vase orders will be processed, payment verified, quality inspected, and professionally packaged within1–3 business days after successful payment confirmation. Business days refer to Monday to Friday, excluding U.S. federal holidays and weekends. Orders placed on holidays or weekends will be processed sequentially on the next working business day.

As premium vases are classified as high-value fragile decorative goods, every glass and ceramic vase adopts industry-standard shockproof packaging. Each item is individually wrapped with thick bubble wrap, filled with anti-collision foam padding, equipped with corner protectors, and packed in reinforced hard cartons to avoid cracking, chipping, breaking, surface scratches, or deformation during transportation. All fragile packages are clearly labeled with “FRAGILE” and “HANDLE WITH CARE” reminders for carrier handling. During peak shopping seasons and promotional events, processing time may be slightly extended to ensure strict packaging quality for fragile products.

2. Shipping Methods & Estimated Delivery Time

We provide stable and reliable standard domestic shipping across the United States and compliant international shipping services for premium vase products to most global regions. All delivery times displayed on the website and checkout page are estimated values only and not guaranteed delivery dates. Large-sized tall vases, wide-bodied decorative vases, and multi-piece vase sets may require extended transit time. Delivery delays may be caused by carrier congestion, extreme weather, regional logistics suspension, customs inspection, and other objective factors beyond our control.

Domestic US Shipping: 3–7 business days after processing completion
International Shipping: 7–21 business days after processing completion

3. Shipping Fees & Bulky Item Rules

Shipping fees for all premium vases are automatically calculated by the system at checkout based on product weight, package dimensions, fragile item packaging volume, and shipping destination. All shipping costs are fully displayed before payment confirmation without any hidden fees or additional surcharges. Oversized large vases and heavy ceramic vase sets will incur bulky fragile item handling fees, which are clearly marked at checkout.

We may launch limited-time free shipping activities with specified minimum order amount thresholds. All promotion rules, eligible conditions, and activity periods are subject to real-time store adjustments without prior notice. Standard shipping rates and bulky handling fees will apply automatically after the promotion expires or when order conditions are not met.

Original shipping fees and bulky fragile handling fees are non-refundable for customer-initiated order returns, voluntary cancellations, or shipping address modifications. Only shipping losses caused by our fulfillment errors (wrong vase style, missing items, incorrect specifications) support shipping fee refunds.

4. Order Tracking Service

After your premium vase order is fully inspected, fragile-packed, sealed and dispatched to the official logistics carrier, you will receive an automatic confirmation email containing a unique tracking number and official tracking link. Due to carrier system data synchronization delays, tracking information may take up to 24 hours to update and display normally.

If you fail to receive the tracking email within 3 business days after successful payment, please contact our customer support team in time to solve the problem.

5. International Shipping & Customs Liability

International orders for decorative vases and home decoration goods are subject to destination country import duties, customs clearance fees, commodity taxes, and safety inspection administrative charges. Decorative fragile products may undergo stricter customs screening. All additional fees are not included in the order total and shipping cost paid by the customer.

The customer shall be solely responsible for all customs fees, import taxes, inspection fees and additional handling charges. We have no right to interfere with local commodity inspection standards, detention cycles, tax rate regulations and package release decisions for decorative vase products.

We are not liable for package detention, rejection, confiscation, return, or abandonment caused by foreign customs commodity inspection rules and import regulations, and no refund or compensation will be provided for resulting losses and additional fees.

6. Shipping Restrictions & Compliance Regulations

Affected by international decorative goods import policies, fragile item shipping limits, and carrier special handling rules, we reserve the right to restrict or suspend shipping services to specific countries, regions and states for oversized or high-value fragile vases. If your shipping address is in an unsupported region, we will actively notify you and process a full order refund.

7. Broken, Damaged, Lost or Stolen Vase Policy

After the package is officially handed over to the authorized logistics carrier, all risks of package loss, damage, and theft during transportation shall be transferred to the customer. We strictly adopt standardized fragile packaging for all vases to minimize breakage risks. We recommend customers choose trackable shipping services with delivery confirmation for all fragile vase orders.

Delivered but Undetected Packages: If the carrier tracking status shows "Delivered" but you have not received the goods, please check with neighbors, community property management, or local post office first. We can assist in initiating carrier investigation applications, but we will not refund or re-deliver orders confirmed as delivered by the official carrier system.

Transit Broken/Damaged Vase Claims: If the received vases are cracked, broken, chipped, scratched, or damaged during transportation, customers must submit a damage claim application within 7 calendar days after delivery, and provide clear photos and videos of the damaged vases and complete original fragile packaging. After verification of valid claims, we will solve the problem through full refund, partial refund, or free product replacement according to the actual damage situation. Claims beyond the 7-day window will not be accepted.

8. Shipping Address Specification & Responsibility

Customers are fully responsible for filling in accurate, complete, and deliverable shipping addresses during checkout. We will deliver goods strictly in accordance with the address information submitted in the final order. Address modification after shipment will incur additional logistics costs, which shall be borne by the customer.

Packages returned to the sender due to incorrect addresses, incomplete information, undeliverable locations, or customer refusal to sign for receipt will generate return and re-shipping fees, all of which shall be borne by the customer. Returned fragile vases cannot be resold due to packaging damage and product fragility, and no free re-shipping service will be provided.

9. Policy Update & Revision Statement

We reserve the right to update, modify, and revise this Premium Vases Shipping Policy at any time without prior notice to comply with U.S. domestic logistics standards and international decorative fragile goods import regulations. All revised terms take effect immediately after being published on the store website. Continued browsing the store and placing orders after policy updates means that you fully recognize and accept the revised shipping terms.

10. Official Contact Information

For all shipping-related inquiries, including delivery progress inquiry, tracking exception handling, shipping fee consultation, broken vase dispute resolution, and policy interpretation, please contact our official support team: